Petersdom Eintritt mit Audioguide & Papstgräbern

At the specified time, many other tourists were waiting. Five minutes late, someone arrived just to tell us that we could use the tickets we received via WhatsApp. We didn't need to wait around for that! We didn't receive an audio guide. We probably should have asked for it ourselves, but in the rush we didn't think of it. It's a shame: paid for an audio guide, but didn't get one. We noticed that others in our waiting group experienced the exact same thing.

Carolina was extremely knowledgeable and cheerful. We appreciated her ability to care for the people on her tour, making sure that we had adequate bathroom breaks and explaining carefully the logistics of the tour. The large crowds make this important. She also counted the people on the group to be sure not to lose anyone. Her care and concern enabled us to stay together and enjoy all the detail she provided in her thorough discussions of the art and history of the architecture, subtends and sculpture in the Vatican Museum, Sistine Chapel and St. Peter's Basilica. She made the very long morning pass by quickly and so enjoyably. I highly recommend tours with Carolina!

Booking with headout was eady but your local partner was a disaster. We arrived early at the meeting point, as suggested. The agent was 10 minutes late. The two ladies were unfriendly and unpleasant, and their "added value" was to send the tickes via WhatsApp. Which for technical reasons didn't work for quite a while. Not to mention that they could have sent the tickets any time ahead of our planned visit; they had all the contact details. Anyway, by the time we received the tickets we were already 1 hour late. Very frustrating and unpleasant experience.

I have already contacted your support team, on the day, as there was nobody at the meeting point to give us our tickets. As a result we couldn't get in. We contemplated joining the public queue but by that time the queue was so long we wouldn't have had time to get in and then make it on time for our next booked tickets. As a result, we completely missed St Peter's Basilica and going to the top of the dome. We couldn't go back the next day as we were flying home. I am a Christian and was so looking forward to the experience. That is why we booked tickets, so we didn't have to join the main queue. We wanted the security of knowing we would get in. The whole thing was a disaster and our trip was spoilt. I am so bitterly disappointed about what happened and will never be travelling to Rome again so have missed what should have been a experience to create a wonderful life long memory.

The tour was comprehensive and covered the essentials. The guide had considered how best to explain the Sistine Chapel before the tour of the Vatican Museum which helped. The description of interaction between Michaelangelo and Raphael was interesting, but it would have been helpful to have had an introduction to the Raphael paintings in the same way as she introduced the Sistine Chapel. Explaining the Raphael paintings in the room was difficult because there was a continuous stream of groups and there are occasions when the transmission of the guide broke up due to radio interference. It is a tour that overwhelms the senses and generates much for one to reflect on.