Geführte Tour durch den Markusdom mit Zugang zum Museo di San Marco

In the Headout app, the address is written correctly, but the "Get directions" link leads to a spot that is at best a 5-minute walk away. (Neither spot is by St. Mark's Basilica; both are several hundred meters away from it.) So we spent time searching around there and lost 15 minutes in total, causing us to miss the guided tour. Data entered sloppily in the app, very frustrating! Do not trust the app!

We paid for the Pala D'Ora inclusion but we only found out after being on the tour that we were given a much cheaper ticket to tour the Basilica instead. When enquiring back at the check-in office they said there was nothing they could do and could not rebook us to see the Pala D'Ora and could only offer a refund for the difference. We came all the way from Australia to see this so incredibly disappointed. Do better!

The guide was good and easy to understand and knowledgeable. No complaints there! I had significant issue with my tickets..I was delivered blank PDFs and I was promised resolution in 30 mi utes which did not happen. The day of I was promised resolution in 10-15 minutes..did not happen. I did get a usable voucher about an hour before my tour. However the ticket I bought included a guided tour of the San Marco Museum. I did not get that. The guide took others in our group to the Doge's Palace, which was not part of what I bought. Not a great experience.

The guide was very knowledgeable and shared many little details about the history, facts about the gold leaf and the bejeweled gold panel, and how a miscommunication ended up leaving Napoleon Bonaparte think the gold panel was worthless metal and glass. She gave us a good mix of information and paid attention to ensure all were in good positions to see and hear.

My husband and I went on the tour to St Mark's Basilica and we were very impressed. The tour is very well organised and professional, my husband and I got very lost trying to get there, the kind tour organisers rang us to see where we were and sent us a pin, crucial in Venice. We were in a small group of 10 people with Francesca as our guide. Francesca was brilliant, she is an enthusiastic and knowledgeable guide with deep historical knowledge of Venice and its churches and museums. She took us across St Mark's Square while explaining the early history of Venice, its establishment and by whom, taking us through the centuries and the history of the building of the Basilica. Once inside, Francesca shared her wealth of knowledge by explaining each mosaic panel overhead, greatly enhancing and enriching the experience. She also explained the history of the different sections of the Basilica, the different stones used and also how St Mark ended up in the Basilica- a very interesting story about the Crusades. I probably would not have know where to look first without her guidance and structured approach. Francesca told other anecdotes and answered questions, she is clearly a knowledgeable scholar of Venetian history. I had studied art history back in the day but this was way beyond what you can find as a generic description of the Basilica. This was the best tour I have been on of its kind and definitely recommend it. Thank you Francesca for enhancing our visit, we will definitely sign up for other Headout tours! Thank you also to the kind organisers for helping us find the meeting spot

Disaster all the way around. Our guide went to a place where our tickets weren't accepted and she was already out of site so we had no choice but to exit. Contacted Headout and they did nothing except say that The Tour Shop in Venice doesn't allow refunds. Stay away from both companies. Absolute waste of money for what we received, which wasn't much more than a 5 minute visit to the Basilica.