GetYourGuide traveler – Italy
set 2026
1,0
Our tour was cancelled less than an hour before it was supposed to start. We were told that the vehicle had broken down. This was our only day in Rome for the tour, so the cancellation completely ruined our plans. We were offered an alternative tour on scooters, but riding scooters in the heat while wearing helmets was not a reasonable replacement for the experience we had originally booked. What is especially frustrating is that, despite the vehicle supposedly being unavailable, the same tour was still listed as available for purchase at later times that day. The organizer did not even remove the unavailable service from the booking system, which is extremely misleading to customers. Five days later, we still haven’t received our money back. Very disappointing experience.











