GetYourGuide traveler
Dec 2019
1.0
It was terrible, I was never told that the class was canceled and waited at the meeting point for over an hour and a half as the call centre help line didn’t answer the phone until then. When they did answer they were extremely short with me and couldn’t give me a straight answer. When I asked if their were other classes they said yes and that they’d email me with the booking details. After 6 hours still no response. So I called again and was told if I didn’t receive and email then the it was canceled and I’d receive a refund. It was extremely frustrating waiting to see if I could have a class when I had a short amount of time in the city and had to plan around a class that “might” be happening. Still no response 2 days later and still no refund. Extremely disappointed and wouldn’t use the service again.