Private Water Taxi Transfer: Venice Marco Polo Airport to/from Venice City

Hello, The driver of taxi no. 178 was fantastic and very friendly, not to mention completely professional. It’s him I’m giving these 5 stars to—and even more, if possible. On the other hand, the organizing company’s logistics leave a lot to be desired!! At the meeting point, scheduled for 9:00 a.m. on April 29 at the Splendid Starhôtels in Venice, NOTHING!!!!! The hotel staff member, who was in charge of "public relations" at the time—and whom we also thank with 5 stars or more—had to call the company several times to finally get the taxi’s arrival time. At 10:00 a.m., the TAXI finally arrived. The stress also subsided, since the driver took care of everything. ABOVE ALL, therefore, THANK YOU to the Splendid Starhôtels in Venice. Christian De Rycker Belgium

Hello, The driver of taxi no. 178 was fantastic and very friendly, not to mention completely professional. It’s him I’m giving these 5 stars to—and even more, if possible. On the other hand, the organizing company’s logistics leave a lot to be desired!! At the meeting point, scheduled for 9:00 a.m. on April 29 at the Splendid Starhôtels in Venice, NOTHING!!!!! The hotel staff member, who was in charge of "public relations" at the time—and whom we also thank with 5 stars or more—had to call the company several times to finally get the taxi’s arrival time. At 10:00 a.m., the TAXI finally arrived. The stress also subsided, since the driver took care of everything. ABOVE ALL, therefore, THANK YOU to the Splendid Starhôtels in Venice. Christian De Rycker Belgium

The Private water taxi was supose to pick us up at our Venice hotel dock at 7:00pm for the price of $216 EU. We receieced an email at the last minute, that I just happened to see, stating that they moved the pick up to the taxi dock, so we had to haul our luggage to the dock and waited there until 7:16 pm and they never showed up. We then had to pay $150 EU plus a $10EU tip to the taxi driver. I called you and talked to a AI voice and explained the situation. I was instructed to make sure I had a receipt for the extra cost so I can make a claim.

The private water taxi that we paid for never came to pick us up at the 3:30 AM meeting spot designated on our confirmation email!!! The contact person on our confirmation email never answered. We contacted the main customer support who also tried to contact him and find out where the taxi was. She was unsuccessful, despite her best efforts. After waiting for 30 minutes, we had to walk with all of our suitcases up and down the stairs of Venice to a car taxi who brought us to the airport. We were fully perspiring and almost missed our flight. This was a horrible and unacceptable experience. I sent an email to request a refund, and have not heard back yet.

The ride was excellent and fast. Not cheep, as it cost euro 180 and there were only 2 of us, but it could have taken up to 6 so if you have a group its a no-brainer. Our hotel was back in the winding streets, and it seems they only really pick-up from the grand canal or the docks by the Doges palace. Would easily have been 5 stars if not for the 15 min walk with my luggage.