Venice Grand Canal Classic Gondola Ride

This is a scam. No one was at the meeting spot, and I couldn't download the tickets on the app... Can't select a refund option. We wasted an hour going in circles for nothing and lost 39 euros. I don't recommend the online app. Don't order online—buy your tickets in person instead. It costs more—90 euros—but at least you're guaranteed a gondola ride. David

Everything went very smoothly—the starting point was easy to find, and the staff at the reception desk were very helpful and attentive to our needs. The only downside is that you don’t really know what route you’ll be taking, and I found ours to be a bit off the beaten path from the major tourist attractions. Otherwise, cruising through the small canals was absolutely charming.

We had reserved two gondolas for up to five people. We had two tickets. When we arrived, the gondolier said he did have a reservation in our name, but it was for two people. We had to argue with him. After 10 minutes and a few phone calls, we were finally able to board. However, our gondolier didn’t say a word during the ride. Still, a tip would have been appreciated. Also, book on-site—the prices are lower.

Even after checking with the customer service chat, the tour was supposed to include more than just a basic gondola ride—the kind you can get on every corner in Venice for €90. If they’re charging €130–150 here, there has to be more to it. The promised audio guide wasn’t provided, and the gondolier hardly explained anything. Overall, disappointing for the price! Unfortunately, customer service wasn’t really willing to help either.