Combo: Florence Hop-on Hop-off Bus Tour + Accademia Gallery Guided Tour

The information provided about Florence was well-proportioned and informative. On the negative side, although the bus had a rain cover, it had large holes in several places, and in one spot, easily 30 x 100 cm was missing. Because of this, those seats couldn't be used, and the attendant arrived far too late with a roll of paper towels to dry the seats. It's a shame that so little attention is paid to details like that.

​I took the City Sightseeing: Florence Hop-on Hop-off Bus Tour, and unfortunately, it was a very disappointing experience. ​First of all, when I bought my ticket on the website, it stated that there were two routes available in Florence: the Blue Line and the Red Line. I specifically wanted to ride the Red Line, but once I arrived, I was told that the second line wasn't working at all. I had no choice but to take the Blue Line instead. ​Secondly, the audio guide (Russian version) was of very poor quality. While some recordings were okay, others—voiced by a different person—sounded terrible, almost like badly generated AI. The voice pitch jumped, the volume kept fluctuating, and it was quite hard to understand what was being said. ​Thirdly, there were very few sights along the route, and the audio guide provided almost no useful information. During the entire one-hour ride around the city, I learned virtually nothing about Florence. On top of that, whenever the audio guide was describing a landmark, it was frequently interrupted by live announcements for bus stops, making us miss half of the information. ​The icing on the cake was when our bus broke down right in the middle of the road! Nobody bothered to inform those of us sitting on the upper deck. Passengers only realized something was wrong after we sat parked in the same spot for over 10 minutes. When someone finally went down to ask the driver, we were told the bus couldn't continue the trip. We were advised to walk to another bus stop and wait for the next bus (and there were only 2 buses operating in the entire city!). ​After that experience, I decided not to get back on the bus at all. Overall, this was a terrible experience, and I doubt I will ever buy a Hop-on Hop-off ticket again. I definitely won't recommend this service to my friends.

The tour was delayed due to the museum running behind. The tour guide was AMAZING in educating the group about the artist and the works, as well as some local history. Several people in the group had to return to their tour groups for early departure. The guide made sure to hit the major pieces first so we wouldn't miss out. It was so appreciated!!

Compared to other city hop on hop off tours. This one was very disappointing. Long waits to get on buses almost an hour. Half the bus had unusable broken seats and the audio played more music and adds than tell us about the city. We drove past many notable sites without mention of what they were. There were no references to left or right in the audio guide either. One route was not available at all.

The driver and ticket taker for our bus 351 were so courteous. When we mistakenly thought our tickets hadn't been returned, the ticket taker was patient and professional. We later found out that someone else in our party had received the ticket and forgot they had them. We all felt the ticket taker was so calm and polite. He should receive special recognition for his professionalism. He is a great reason we will keep riding and recommending Hop'On Hop Off and your company to other travelers. Thank you!