Florenz: Dom & Brunelleschi-Kuppel mit Zugang

The ticket handover went wonderfully; the staff members were easy to find as indicated. The promised fast-track entry also worked smoothly. We waited at most 15 minutes. Unfortunately, the audio guide in the Uffizi seemed "disorganized" in a few places. That could easily be due to the current renovations. For us, it wasn't very helpful, especially in the first corridor. For the Cathedral, I had hoped for more explanations, e.g., regarding the dome. I have to say Headout's support was very good. My inquiries (by email) were answered promptly and comprehensively.

Debra was great, the communication was great, very knowledgeable and enjoyable The baptistery was interesting with lots of history. The museum was the same. How they learn all this is fantastic. The climb was amazing at the top, so very beautiful. Would definitely recommend. I did miss the bell tower but the vier over to it was great as well

I purchased the audio guide service in several languages, including Spanish, but it was only available in English. Since my wife doesn't speak English, I had to buy another audio guide from a different company. Also, even though I had purchased access to the entire complex, the app and email only listed the cathedral and dome, excluding the rest. It was only the staff who handed us our tickets that clarified that everything was indeed included.

On 09/26/2026, I received a message regarding the rescheduling of the Uffizi visit. The scheduled time was moved from 10:00 AM to 1:45 PM. However, since our booking (Booking ID: 34138009) is a combo ticket, this time slot was already booked for the Accademia Gallery and subsequently for Brunelleschi's Dome. You were already notified about this in September. Since we did not request this rescheduling in any way, we request a partial refund for 2 people to the following bank account: Berliner Sparkasse Account holder: Wolfgang Mehle IBAN: DE26 1005 0000 0034 5224 68 Sincerely, Wolfgang Mehle Account no.:

Tickets were very expensive using this app, it's better to buy there the tickets, also it was not guided, there was a small time window to be at the top so basically they rushed us out very quickly, we couldn't even see the basilica only the duomo and get out, this tickets offers an AI guide that is not for the duomo, it's for the basilica. Not worth it

The ticket grants fast-track entry (with a maximum 15-minute wait) to the dome—offering a fantastic view of the city and, above all, a chance to view the painting inside—as well as quick, hassle-free access to other monuments. While the ticket can officially be purchased for half the price at the official sales point, doing so requires planning weeks in advance. For us, this was the only way to see what we wanted without wasting hours standing in line.