Firenze: Duomo e Cupola di Brunelleschi con Accesso Riservato

No more buying tickets through an app Nothing is more tedious time-consuming / unpleasant Just send us a quick ticket by email and you’re all set Honestly, it’s not worth it—it clutters up your phone, forces you to have a signal when you arrive, or, in the end, makes you download it as a PDF anyway Everyone’s starting to get sick of having to create accounts for everything Thanks

Firstly, the visit was very well organised so no stress, all meet-up descriptions etc were clear and worked as described. The highlight by far is the walk up the dome which you have to do in the allotted time, with three days to do the rest. The dome is much higher than it looks from the ground and as such there is a significant climb to do in quite tight areas, but if you are able to do it, the views are spectacular. I'm also a bit of a geek so I really enjoyed the detail on how this magnificent beast of a building was constructed, really impressive. Would I recommend this, yes with conditions as whilst it's definitely worth doing but I don't think it represents good value for money. Almost £250 for my family (2 adults and 3 children) is excessive. I understand a level of markup against tickets direct from the venue (which you need to book miles out, presumably because all the resellers get in first) but the level of markup felt excessive in my opinion.

I knew that the last admission was at 4:30 p.m., but the service provider who gave me the ticketstold us that we’d only be visiting the dome and that we’d have to come back the next day to see the cathedral—except that we were leaving the very next morning, so I ended up paying for two cathedral tickets without being able to visit it. On top of that, the dome… Luckily I’d said we’d just take photos, because we had very little time to climb the more than 460 steps up and back down, and no time to stop and really take in and appreciate the fresco, which is exceptional. I’m very disappointed that I wasn’t informed of all these restrictions. We paid over 110€ for two people just to see the fresco for 10 minutes—without even being able to tour the cathedral. This is unacceptable. Definitely avoid this place.

Smooth cancellation. To be honest, I can’t really write anything about this experience itself, because I canceled out of fear that I might get sick from climbing the stairs in extremely high temperatures. Since the heat didn’t become apparent until we were already in Florence, I canceled late, but still within the cancellation period. My cancellation was accepted immediately, and I received a prompt refund. Kudos for that! I’ve had difficulties with other providers.

The ticket process was very convenient. Everything was clear and easy to understand. The customer service worked great—I received thorough answers to all my questions. We really enjoyed the tours. If you’re planning to stay in Florence for 2–3 days, these tours are very convenient and a great value. We’ll have enough memories to last until our next trip. I recommend using Headout. I’ll only book tours through this company from now on.