Gustavo Fabian Morvillo
Sept. 2026
1,0
Headout was unable to resolve the error in the date assigned to the experience. As soon as I purchased the tickets, I received the confirmation email and noticed that the date was wrong—it said August 30 instead of September 30, even though I had checked all the details before paying. Immediately—within three minutes—I contacted customer service, and they explained that the Ducal Museum had already issued the tickets and would not accept a refund, even though it was 3 a.m. in Europe since I was purchasing them from Argentina. I have two more purchases in Paris—specifically during the same week we’ll be in Italy, France, and Spain— but they wouldn’t change the date for me, even though my complaint made perfect sense—it was impossible for someone to buy tickets from Argentina at 3 a.m. in Europe, six hours before the tour was scheduled to begin. I’m upset and disappointed—I can’t just throw 200 euros in the trash because of a mistake by Headout.