Firenze: Biglietto Salta la Fila per la Galleria degli Uffizi

GYG donne 2 rendez-vous à 2 horaires différents, à des lieux distants de 20 minutes à pied! L’un des rendez-vous est fictif puisque la société (pour échanger le bon en billet) semble avoir fait faillite (bureau à vendre)! Après 2 appels téléphoniques dans un anglais approximatif de l’interlocuteur, j’ai enfin pu avoir le billet. Cependant, impossible de trouver le guide de la visite.

I The museum is magnificent and so rich of pieces of art. Nevertheless the experience we had by booking the skip the line tickets with you was not that nice. We paid a lot of money ,98 eur 2 entries for the visit which should have taken place yesterday at 09:00 .And the day before you informed uthat you had a problem we had to move the time of the visit. You sent us new tickets with NO mention of“skip the line”and at the price of eur 20 mentionned on the tickets.Therefore we are entitled to get a refund of the difference. Awaiting for that refund, Cordially, Suzette Nataf