Rome: Early Morning Small-Group Vatican Tour with Hotel Pickup

Picked us up at hotel,drove to meet up point and met our leader (Risa)and another family of four. Skipped the line into Vatican Museums and had a great visit by the time we ended in St.Peter's Square and the Vatican shops. THERE WERE MANY, MANY STAIRS TO WALK...but the end of them all led to great treasures from entrance to the Sistine Chapel and our exit from St.Peter's Basilica. Voice boxes worked well and skip the line really paid off..GREAT TOUR. Risa was a Fantastic leader,5 stars to her

When we arrived at the tour they did not have one of our tickets. They insisted that one of our group members go off without us. She was young snd very scared to be separated from us. I sent a message to booking.com with no reply. I am very disappointed. Also our tour guide was very passionate about the Vatican but she was very hard to understand.

Our tour guide, Erik, greeted us easily amongst a massive crowd. We were four adults; one in a wheelchair. He was efficient in getting us into through Security and into the Vatican Museum. He chatted with us and quickly ascertained what we wanted to see and he developed a grasp of our level of understanding so he was then able to tailor his presentation and explanations to us. His English is excellent, his storytelling engaging and his depth of knowledge was evident. We highly recommend Erik!

Our pickup at the hotel was prompt and courteous. We were dropped off across the street from the Vatican to meet our guide. It was a lifesaver bc it was so busy and confusing as a bystander, but our guide knew exactly where to go and we were able to skip all the lines and get right in. The guide was extremely knowledgeable and was able to answer our 100s of questions very concisely. We ended our tour with highlights in St. Peter’s basilica which was great!!

I paid 500€ and was told the day before our guide was unavailable. I was given museum tickets (44€) and a ride from our hotel (estimated 30€). We wandered the museum with no guidance, which leaves a lot of information lost. We were told we would be refunded 150€ but I have yet to receive a refund and 150€ doesn’t seem sufficient. We overall are frustrated and let down by a tour that I booked 3 months prior.