Florence & Pisa Full-Day Tour from Rome with Tickets & Lunch

We were told we would have an English speaking guide. It appears she called in sick so, rather than contact us to reschedule for another day, we were left with a non English speaking driver who led us to believe we were picking up a guide. over 10 long hours of driving without any indication where we were or what we were seeing. I'd been to Florence several times so I knew some of the highlights/buildings to see fortunately for us. After some hassle, the driver did locate a spur of the moment guide in Florence who did not take us to the places we were promised other than David. He abandoned us several blocks from the Accademia, (David), and told us to find our own way his job was done! Fortunately we were able, with a map, to find the Accademia. The driver was sick too and coughed, sneezed and smoked! Very unpleasant. I've tried to get some compensation for not being given what we purchased but so far, to no avail. Very disappointing. Would NOT recommend this supplier of services