John – United States
Oct 2025
2.0
My complaint about the tour is that the meeting point location was much too vague. We were 30 minutes early at the spot where we were directed to meet so our group waited and watched for anyone or anything indicating our group. After 15 minutes went by, I called the contact number which was not picked up so I left a message. At the designated tour start time I called again and again it was not picked up and left another message. A few minutes later I received a call from "Angelo" who told me we missed our tour departure. He did get us added to a large group tour of Pompei later in the morning so at least we saw the ruins. We were also told to meet a car in a specific spot at a specific time for the ride to Vesuvius. That car never showed up. A taxi driver said we needed to walk up to the train station to get a bus to Vesuvius for an unguided ride only. We had paid $152 pp for the tour and ended up getting bad information and a run around. I believe that we did not get what we paid for.