Go City Rome Explorer Pass: Choose 2-7 Attractions & Save Big

I was promised a follow up the morning I called customer service, however, I didn't hear back. In fact, I called again in the afternoon and the emai address I used during the original purchase, had not yet been corrected. I talked with customer service again and they assured my email disprepancy would be corrected within 30-min. I confirmed later and it was, however, when I then attempted to register for attractions, I was unable to due to either an incorrect order number or email address. I wish to have a full refund for the two tickets I purchased since I have not been able to register for any attractions and have not had a good experience overall. Thanks for your support in honoring this request. - Frank

Well what a mess. We went to pick up our tickets and were told that our entry time into the colosseum was at 1:45pm even though I had selected the 11am time slot. In all my emails and on my online ticket it said 11am. Apparently when you book with Go City, they book your entry for Palantine Hill to start and your entry to Coloseum is over 2 hrs later. No where when I booked with GoCity was this mentioned. It wouldn't have been a huge deal but I had plans to meet my sister at the Colosseum for 11 so we were unable to view it together. I had also emailed 2 weeks before requesting a ticket upgrade and I was told it was not possible. When I asked in office they said all they needed was 2 days notice. I will not use GoCity again.