Pisa Walking Tour with Cathedral & Leaning Tower Tickets & Expert Guide

My taxi was late picking us up at hotel to take us to train station. Hence, we missed our train and tour guide. I tried repeatedly to have the stupid Bot get us an agent and repeatedly called the local tour agent and left my phone #, but they never got back to me. Finally, after almost 3 hours, the Bot connected me to an agent. The agent refused to give me the phone# of the tour guide and had him call me,but it took more time. He was lovely. He asked why I didn't call him directly and I explained the agent wdn't give me his #. I asked why he didn't call me and he said he is not provided tour members' phone #'s. This needs to change! Give the tour guides their #'s. If he had called me at 10:15 I could have explained and met him much,much earlier. He was truly lovely and kept apologizing. I told him it wasn't his fault. After all that we got to climb the leaning tower, and that was it. I'm done with Headout.