Skip-the-Line Guided Tour of the Valley of Temples in Agrigento

We booked a non-queued tour of the Valley of the Temples at 11.10am on 29/10 for 160€. When we tried to contact the guide on the number provided. We couldn't reach anyone all day. We wasted several hours trying to reach someone without success. We ended up talking to all the guides who were there waiting for their group, but ours wasn't one of them 😡😡😡 they also tried to reach the number we had, and at around 4:50pm, one of the guides managed to get through to the person on the number we had, who replied that he didn't know who headout was and that he wasn't aware that he had to do a guide 🤬