Combo: Castel Sant'Angelo and St. Peter's Basilica Entry Tickets

misleading service and 2 hours wasted – avoid headout i booked a scheduled visit to the saint peter's cupola through headout just a day before. shortly after, headout canceled the cupola portion claiming "the vatican hasn't accepted bookings for weeks now"—which makes no sense given they took my booking and money in the first place. instead of solving the issue, they simply issued a partial refund and dumped a basic entry ticket on me so i was left stranded and had to stand in line for two full hours at the venue just to buy the cupola ticket myself....the whole point of my booking was to avoid exactly tbat. avoid headout if you value your time and want a reliable booking service in rome.

Like several others at the meeting point, we couldn't find the tour guide. To avoid being late for admission, we went through the tour on our own. That was fine too, but the description is simply too vague. It was described that way in the tour details from Visit Roma, but not in the message from Headout. You can't set a meeting point 15 minutes before the start and then just not show up. Especially not when that meeting point isn't at the actual venue. Unnecessary confusion and stress. The visit itself needs no review as it is self-explanatory. However, the only added value of booking through this provider is simply the online ticket, nothing else.

St. Peter’s Basilica is absolutely magnificent! It is enormous, with art everywhere and breathtaking paintings that make every corner impressive. Below, you can discover the tombs of the popes. The dome offers a fantastic view of Rome. I spent around 15 minutes up there, simply enjoying the view, but I could have easily stayed one hour if there hadn’t been other visitors. It was incredibly peaceful and relaxing. My ticket included the elevator, which made the climb easier, and the remaining stairs were not tiring at all. For me, it was enough to breathe steadily. Going down the stairs, however, was much more adventurous, so I did not take the lift at all! The whole basilica is a true masterpiece, and Michelangelo’s artwork inside makes it feel like an extraordinary museum as well. An unforgettable experience!

We really enjoyed the view, but the climb up the final 320 steps was quite challenging! It was definitely worth it, though. Just make sure you think carefully before booking, especially if you struggle with stairs. We visited on the last Sunday of the month, when entry was free, but having booked our tickets in advance helped us beat the queue.

The audio guide was announced as available the day before along with the tickets, and it could be accessed via the start button in the Dex app. However, it was apparently tied to the exact time slot for entry into St. Peter's Basilica, which was considerably delayed due to the massive crowds. Even though we arrived very early, nothing worked afterwards. What is that about? It's not top-secret information, just curated and otherwise freely accessible knowledge. It is also completely incomprehensible that after paying for three people, you only get one audio guide on a single device, which cannot be transferred to the other visitors whose tickets also covered it. It is simply infuriating and ruins a significant part of the visit. Not recommended.

Wir hatten uns sehr auf den Besuch des Petersdom gefreut und deshalb online Tickets gebucht, am angegebenen Einlass ging alles noch recht schnell und plötzlich sind wir gestanden. Nach eineinhalb Stunden in der prallen Sonne ging bei der Security nichts mehr . Wir haben uns dann entschlossen abzubrechen, weil wir gesehen haben, dass wir nach der Security sehr wahrscheinlich noch mal 2 Stunden hätten anstehen müssen, um überhaupt reinzukommen. Schade um das Geld. Leider haben wir den Petersdom dann nur von außen gesehen.