Beate Roll
Jul 2026
1.0
From: Beate Roll <beate-ariane.roll@outlook.de> Sent: Monday, July 20, 2026, 5:13 PM To: support@headout.com <support@headout.com> Subject: Booking Number 32638684 Dear Team, We had booked a guided Clocktower Tour for today at 4:00 p.m. We arrived at the meeting point 30 minutes early and walked up and down the two flights of stairs three times to the ticket office at the Correr Museum… But no one was there, and no one knew anything about the tour. Then, in desperation, we walked to the Clocktower entrance… and still no one there!!!! However, an official lady came out of the door and explained to us that a guided tour at 4 p.m. can never!!!!!! take place. We hope this wasn’t a fake booking or event!!!!!! A wasted day of vacation. Attached is a copy of our ticket. I expect at least!!! a refund of my booking fees. Best regards Beate Roll