From Civitavecchia Port: Rome in a Day Guided Tour

Unser Guide war Vincent. Der Tag war wirklich grossartig, und wir haben sehr viel gesehen! Ich kann den Tagesausflug besonders für Kreuzfahrtgäste empfehlen. Die angegebenen Zeiten wurden genau eingehalten. Die Stadttour ist für Kinder und ältere Menschen vielleicht nicht unbedingt die beste Wahl, da das Tempo recht zügig ist. Dafür bekommt man aber sehr viel zu sehen.

Completely mis-sold and incredibly disappointing. We booked because we were told we would have an English audio tour of Rome. Once there, they decided there weren’t enough English-speaking passengers, so we were told we were now getting a “panoramic experience” – which basically meant looking out the window with no audio description and no English guide. We then walked around Rome with a guide who spoke excellent English but made no effort to explain where we were or even name the places we were seeing. The route was also completely different from what was advertised. When we complained, there was no apology. The guide simply ignored us afterwards. The woman on the bus seemed more interested in getting extra money from passengers. Some people actually left and paid for taxis back to the cruise. Rome is beautiful, but this excursion genuinely ruined something I had been looking forward to for so long. Absolutely not what we paid for. Don’t book it.

We were promised an English speaking guide but she spoke more Italian and we couldn’t understand her. I was robbed and she said I could report it but I would have to get a taxi back to the bus. She never warned us about it being a place for people targeting tourists. I took other tours with different companies and they were so much more detailed. Would never recommend your company