Rome: St. Peter's Basilica, La Pietà & Skip-the-Line Entry

Absolutly horrible experience. In fact it did not occure and I will be seeking a complete refund. THIS IS A COMPLTE SCAM!!! The address on the voucher was not valid. it was a souviner shop who had no idea who or what we were talking about. We approached another tour guide and he told us that it was a scam that many people had fallen victim to. To make matters worse, my wife fell while we were rushing around trying to find out where to be for our 11:15 for the deadline and broke her arm. I will be seeking Legal counsel for redress.

sehr gut war der Kontslt mit drm Guide vor Ort. Wir haben uns verspätet und konnten das Zeitfenster nicht einhalten. Über den Link konnten wir eine Nachricht senden. Ein freundliches Telefonat und wir haben ein späteres Zeitfenster bekommen. Die Unterlagen und den Eingang über WhatsApp und alles esr perfekt. Der Preis war schlecht. Unbedingt rechtzeitig buchen. Wir haben sehr kurzfristig gebucht, dadurch war es recht teuer. Aber mit Blick auf die Warteschlange hat es sich letztendlich gelohnt. Die Kirche ist überwältigend.

They sent me a WhatsApp the morning of the event to say they had double booked. They offered 2 new times but as you’d imagine we already had other venues booked. Telling us on the day is too late! Very disappointed. Agreed a refund but as yet no confirmation about that, total radio silence. They also called me asking where I was, but this time they had the wrong number. Talk about rubbing salt in the wound!!