Vatican Museums & Sistine Chapel Guided Tour

One advice, avoid this agency. Rome Tours. Their page says they coordinate group entry which they failed to fulfil for my friends and I and intentionally mislead us into believing we will be reunited once inside. The agency processed our 3-person group booking as 2 separate parties of 1-person and 2-person, and did not bother to inform us. At the entry, the field managers told us we will be reunited right after security, which we did not find out was a lie until we were inside and our tours started. I contacted them after we finished and they immediately offered us a partial refund and disguised this mistake as unintentional, which in all honesty, is not enough. They refused to admit they lied which says a lot about their work ethic. My advice is to get tickets from the Vatican official website directly. You will get the exact same tour. I will not review the tour guide himself because he is not part of this agency.

The museum and chapel were beautiful. Well what we saw of it. Our guide rushed us through. No stops to just look at anything, he just kept walking and talking. It almost seemed as if he could t wait to get rid of us. The entire group commented on him not being very personable or friendly or even taking some time around the exhibits. It was quite fast walking through the crowds. I’ve been before but this time paid extra to have a guide. So disappointed with this tour. He pointed to where Sistine Chapel was at the end and left.

Siamo stati accolti da Marko e Stefan che in men che non si dica ci hanno portati all’interno dei musei ad effettuare i controlli. Marko e Stefan sono stati gentili, simpatici e disponibili. Una volta superati i controlli la nostra guida è stata Chiara. Una persona preparatissima (ha studiato storia dell’arte) che ci ha guidati all’interno con professionalità e simpatia. Le ore con lei sono volate!

Our tour guide was amazing, she kept our teen sons focused. We truly skipped the queue, everything was organised and on time, very interesting facts and pieces of art. The only thing is that we would have preferred the tour guide stayed with us until after the Sistine Chapel, but as we’re not supposed to talk inside, she explained everything in advance and left at that point to continue on our own time.